MyHelp In-Home Medical Alert Systems

We will be silently checking the signals on our end every week, and we recommend that you test your system once a month by pressing the emergency button and waiting for the dispatcher to come over the line (just as you would in a real emergency). Kindly let the dispatcher know you are okay and that you are just testing. Please make sure you respond to them or they might think it is a real emergency and contact your family and/or send emergency personnel to your house.

Your system will be set off as it would in a real emergency, but don’t panic. A dispatcher will come over the base unit to check if you need help. Simply let them know everything is okay and it was an accident. Please make sure you respond to them or they might think it is a real emergency and contact your family and/or send emergency personnel to your house.

If you have the standard range button, the signal should be able to reach the base station from 800-1000 feet away. If the operator cannot hear you, they will treat it as an emergency and follow the protocol that you set up on your Client Information Form, whether that is to call local EMS first or family/friends/neighbors first.

In the event of a blackout or power outage, our system will continue to run for up to 80 hours. The battery will automatically recharge itself once power comes back on to the home.

Any standard landline phone service works with the MyHelp Landline device. But if you don’t have landline phone service choose the cellular MyHelp 4G LTE option. MyHelp 4G LTE package includes the cell service and everything that you need to get up and running in minutes, right out of the box!